Terms of service
Last Updated
September 14, 2026
Acceptance of These Terms
Welcome to Heylomo. These Terms of Service govern your access to and use of the Heylomo website and your purchase of products through our online store. By accessing our website or placing an order, you agree to comply with these Terms of Service and our applicable policies.
If you do not agree with these terms, please do not use our website or place an order.
About Heylomo
Heylomo is an independent online retailer offering clothing, shoes, and bags through our website.
Website Use
You may use our website for lawful purposes and in accordance with these Terms of Service. You agree not to misuse the website, interfere with its operation, attempt to gain unauthorized access to any systems or accounts, introduce malicious code, or use the website for fraudulent or unlawful activities.
Product Information
We make reasonable efforts to present product information, including descriptions, images, sizes, colors, materials, availability, and other applicable details accurately. However, the appearance of colors may vary depending on your device or display settings.
Product availability may change without notice. We reserve the right to correct errors, inaccuracies, or omissions in product information, pricing, availability, or other website content where permitted by applicable law.
Prices and Taxes
Product prices are displayed on the website and may change from time to time. Any applicable taxes or other charges will be displayed during checkout when required.
We currently offer free standard shipping for orders shipped within the United States. Applicable shipping information is provided during the shopping and checkout process.
Orders
When you place an order, you are making a request to purchase the selected products under the terms displayed at the time of purchase.
After an order is submitted, you should receive an order confirmation or other indication that your order has been received. Receipt of an order confirmation does not necessarily mean that the order has been finally accepted or that fulfillment is guaranteed.
We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including where a product is unavailable, pricing or product information contains an error, payment cannot be successfully authorized, fraud or unauthorized activity is suspected, or other circumstances require cancellation.
If we cancel an order after payment has been received, we will process any applicable refund to the original payment method.
Payment
Heylomo accepts Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal, subject to availability and successful authorization.
Payments are processed securely through Shopify and applicable third-party payment service providers. Orders may be subject to payment authorization, verification, fraud screening, or other security checks.
Additional processing time or verification may be required by your bank, card issuer, PayPal, or other applicable payment provider.
Order Processing
Our standard order processing time is 1–3 business days after successful payment confirmation. Processing times may be affected by circumstances such as payment verification, order information issues, product availability, or other circumstances outside our reasonable control.
Shipping and Delivery
Our estimated standard shipping time is 6–9 business days after an order has been processed.
Including order processing and shipping, the estimated total timeframe is approximately 7–12 business days.
These are estimated timeframes and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, transportation conditions, and other circumstances outside our reasonable control.
When tracking information is available, it is generally provided after an order has been shipped. Tracking updates are provided by the applicable delivery service, and the timing and accuracy of tracking information may vary.
Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you discover that your shipping information is incorrect after placing an order, please contact us as soon as possible. Because orders may enter processing after payment confirmation, we cannot guarantee that an address change can be completed before fulfillment.
If an order cannot be delivered because the shipping address provided by the customer is incorrect or incomplete, please contact us for assistance. We will review the available order information and provide guidance based on the circumstances.
Returns and Refunds
Eligible purchases may be returned within 30 days of the date the order is delivered, subject to the return conditions and procedures described in our Return & Refund Policy.
Returned items should be in their original condition and, where applicable, unworn, unused, and with original tags and packaging. Items that have been worn, used, washed, damaged, altered, or otherwise do not meet the applicable return conditions may not be eligible for a refund.
Customers must contact Heylomo before sending any item back. Please do not send merchandise to a return address without first receiving return instructions from our customer support team.
Return shipping arrangements may depend on the reason for the return. Any applicable treatment of return shipping costs and refunds will be handled according to the circumstances of the order and our Return & Refund Policy.
Heylomo does not charge a restocking fee for eligible returns.
For complete information regarding returns and refunds, please review our Return & Refund Policy.
Order Cancellations
If you need to request cancellation of an order, please contact us as soon as possible after placing the order.
Because orders may enter processing after payment confirmation, we cannot guarantee that a cancellation request can be completed before fulfillment.
If an order has already been processed or shipped, cancellation may no longer be available. Any applicable refund will be handled according to the circumstances of the order and our applicable policies.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or otherwise affected by an issue for which Heylomo is responsible, please contact us before sending the item back.
We may request photographs, order information, or other details to help us review the issue and determine the appropriate resolution.
Intellectual Property
Unless otherwise indicated, the content of the Heylomo website, including text, product descriptions, graphics, logos, images, and other materials, is owned by or used by Heylomo with appropriate rights or authorization.
You may not copy, reproduce, distribute, modify, publish, transmit, or otherwise use website content for commercial purposes without appropriate authorization.
Third-Party Services and Links
Our website may use third-party services or contain links to third-party websites. Third-party services may be subject to their own terms, conditions, and privacy policies.
Heylomo is not responsible for the content, availability, or practices of third-party websites or services that we do not control.
Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
We may temporarily suspend, modify, or discontinue portions of the website when reasonably necessary for maintenance, security, updates, or other operational reasons.
Disclaimer of Certain Warranties
To the extent permitted by applicable law, the Heylomo website and its content are provided on an as-available basis. We do not guarantee that the website or its content will always be accurate, complete, current, uninterrupted, or free from errors.
Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
Limitation of Liability
To the extent permitted by applicable law, Heylomo will not be responsible for indirect, incidental, special, consequential, or similar damages arising from your use of the website or purchase of products, except where such limitation is not permitted by applicable law.
Nothing in these Terms of Service limits liability or rights that cannot legally be limited or excluded.
Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses arising from your unlawful use of the website, violation of these Terms of Service, or infringement of the rights of Heylomo or others.
Governing Law
These Terms of Service are governed by applicable laws, without regard to conflict-of-law principles, except where applicable law provides otherwise.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, services, business practices, or applicable requirements. When changes are made, the updated terms will be posted on this page with a revised Last Updated date.
Contact Information
Store Name
Heylomo
Email
hello@heylomo.com
Phone
+1 937-281-1920
Business Address
221 2nd Ave NE
Aberdeen, SD 57401
United States
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM CT
Questions About These Terms
If you have questions about these Terms of Service, please contact us using the email address, phone number, or business address provided above.
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