Refund policy

Return & Refund Policy

At Heylomo, we want customers to receive the items they ordered in the expected condition. Our return policy applies primarily to orders affected by an issue for which Heylomo is responsible.

Returns We Accept

Heylomo generally accepts returns only when the issue is caused by the store, including situations where an item is incorrect, damaged, defective, or otherwise materially different from what was ordered due to an error or issue for which Heylomo is responsible.

Returns We Do Not Accept

We generally do not accept returns for customer preference or other reasons unrelated to an issue caused by Heylomo, including a change of mind, incorrect size selection, ordering the wrong item, or no longer wanting the item.

How to Request a Return

Please contact us before sending any item back. Include your order number, the email address used to place the order, and a brief description of the issue. Photos or other information may be requested when necessary to help us review the situation.

After reviewing the request, Heylomo will provide the applicable return instructions and return address when a return is approved.

Please do not send merchandise to a return address without first contacting us and receiving return instructions. Unauthorized returns may be delayed or may not be properly identified and processed.

Return Shipping

For an approved return involving an incorrect, damaged, defective, or otherwise store-responsible item, Heylomo will handle the applicable return shipping arrangements based on the circumstances of the order.

Because Heylomo generally does not accept customer-preference returns, customers are not able to initiate a return solely because of a change of mind, incorrect size selection, or other personal preference.

Return Conditions

Returned items should be in the condition applicable to the approved return. Where appropriate, items should be returned with their original tags and packaging. Items that have been used, worn, washed, altered, or damaged after delivery may be subject to additional review unless the condition resulted from the issue for which Heylomo is responsible.

Refunds

Once an approved return has been received and reviewed, Heylomo will determine the appropriate resolution based on the circumstances of the order. When a refund is approved, it will generally be issued to the original payment method used for the purchase.

The applicable refund amount may depend on the circumstances of the order and the nature of the issue. Any applicable treatment of product charges, original shipping charges, taxes, or other amounts will be determined based on the applicable order and return circumstances.

Refund Timing

After a refund is issued by Heylomo, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account. Heylomo does not control the processing time of these third-party providers.

No Restocking Fee

Heylomo does not charge a restocking fee for approved returns.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or otherwise affected by an issue for which Heylomo is responsible, please contact us before sending the item back. We will review the issue and provide the applicable next steps and return instructions.

Exchanges

Exchanges are not guaranteed. If you believe an exchange may be appropriate because of an incorrect, damaged, defective, or otherwise store-responsible item, please contact our customer support team before sending the item back.

Return Address

For approved returns, please use the return address provided by Heylomo in the return instructions for your order. Do not send merchandise to an address without receiving return instructions first.

Contact Information

Store Name
Heylomo

Email
hello@heylomo.com

Phone
+1 937-281-1920

Business Address
221 2nd Ave NE
Aberdeen, SD 57401
United States

Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM CT

Important Return Reminder

Please contact Heylomo before shipping any return. Do not send merchandise without receiving applicable return instructions from our customer support team.

Last Updated

September 14, 2026