Payment Terms
Accepted Payment Methods
Heylomo accepts the following payment methods, subject to availability and successful authorization:
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
Shop Pay
PayPal
Payment Authorization
All orders are subject to successful payment authorization and applicable payment verification. An order may not be processed if the selected payment method is declined, cannot be authorized, or requires additional verification that is not completed.
Payment Processing
Payments are processed securely through Shopify and applicable third-party payment service providers. Heylomo does not require customers to provide or send complete payment card information directly to us by email, phone, or other communication channels.
Order Processing
Orders are reviewed and processed after successful payment confirmation. Our standard order processing time is 1–3 business days.
Payment Information Accuracy
Customers are responsible for providing accurate billing and payment information when placing an order. If the billing information does not meet the requirements of the selected payment provider, the payment may be declined or additional verification may be required.
Payment Provider Processing
Additional processing time or verification may be required by your bank, card issuer, PayPal, or other applicable payment provider. Heylomo does not control the processing times or approval decisions of these third parties.
Currency and Order Total
The applicable currency, product prices, shipping charges, discounts, taxes, and final order total are displayed during the shopping and checkout process when applicable. Customers should review the final order information before completing payment.
Payment Issues
If you experience a payment problem while placing an order, please verify your payment and billing information and try again. If the issue continues, please contact us for assistance.
Contact Information
Email
hello@heylomo.com
Phone
+1 937-281-1920
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM CT
Last Updated
September 14, 2026
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