Privacy policy
Introduction
Heylomo respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you visit or use our website, how that information may be used, how it may be shared with service providers and other third parties, and the choices available to you.
Information We Collect
Depending on how you interact with our website, we may collect information that you provide directly to us, information generated when you use our website, and information provided by service providers that support our online store.
Contact Information
When you contact us or request customer support, we may collect information such as your name, email address, phone number, order number, and the contents of your communication.
Order Information
When you place an order, we may collect information necessary to process and fulfill the transaction, including your name, billing information, shipping address, contact details, purchased products, order details, and related transaction information.
Payment Information
Payments are processed through Shopify and applicable third-party payment service providers. We may receive information necessary to confirm and manage a transaction, but we do not ask customers to send complete payment card information to us by email or other communication channels.
Device and Usage Information
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, operating system, referring pages, pages viewed, approximate usage information, and other technical data associated with your interaction with the website.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and help measure the effectiveness of marketing and advertising activities.
Some cookies may be provided by Shopify or other service providers that support website functionality, analytics, advertising, or measurement. Depending on your browser, device, or applicable privacy settings, you may be able to control or restrict cookies through your browser or device settings.
Shopify
Heylomo uses Shopify to operate and provide the online shopping platform. Shopify may process information associated with your use of our store, including information necessary for shopping, checkout, payment processing, security, and other platform functions.
Payment Providers
Payment information may be processed by Shopify and applicable payment providers in accordance with their respective privacy practices and terms.
Shipping and Fulfillment Providers
Information necessary to fulfill and deliver an order may be shared with shipping, delivery, fulfillment, or other service providers involved in completing your purchase. This may include your name, shipping address, contact information, order details, and other information required to provide the requested service.
How We Use Personal Information
We may use personal information for purposes including:
Processing and fulfilling orders;
Processing payments and managing transactions;
Providing shipping and delivery services;
Responding to customer questions and support requests;
Managing returns, refunds, and order-related issues;
Communicating with customers about orders and services;
Maintaining and improving our website;
Detecting, preventing, and investigating fraud, abuse, or security incidents;
Complying with applicable legal and regulatory obligations;
Analyzing website usage and business performance; and
Measuring and improving advertising or marketing activities where applicable.
Advertising and Campaign Measurement
Where applicable, information about website visits, interactions, purchases, or other events may be used to measure marketing and advertising performance. Advertising or measurement service providers may process certain information in accordance with their own privacy policies and applicable requirements.
Information Sharing
We may share personal information with service providers and other third parties when reasonably necessary to operate our store and provide requested services. These may include Shopify, payment providers, shipping and fulfillment providers, website technology providers, analytics providers, advertising or measurement providers, and professional or legal service providers where appropriate.
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or property, prevent fraud or abuse, or protect the safety and security of our customers, website, or business.
Sale of Personal Information
Heylomo does not sell personal information for monetary consideration.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, process and maintain transaction records, resolve disputes, prevent fraud, comply with legal or regulatory obligations, and otherwise operate our business.
Data Security
We take reasonable measures to help protect personal information against unauthorized access, use, alteration, disclosure, or destruction. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Your Privacy Choices
Depending on applicable law, you may have rights or choices regarding your personal information, such as requesting access to, correction of, or deletion of certain personal information, or objecting to or restricting certain processing activities.
You may also be able to manage certain cookies and similar technologies through your browser, device settings, or available privacy controls.
To make a privacy-related request or ask a question about how your information is handled, please contact us using the information provided below. We may need to verify your identity or request additional information before completing certain requests.
Children's Privacy
Our website is intended for general shopping use and is not directed specifically to children. We do not knowingly request or collect personal information from children in circumstances where such collection is prohibited by applicable law.
Third-Party Services and Links
Our website may use third-party services or contain links to third-party websites. These third parties may collect or process information according to their own privacy policies and terms. Heylomo is not responsible for the privacy practices of third-party websites or services that we do not control.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements. When changes are made, the updated policy will be posted on this page with a revised Last Updated date.
Contact Information
Store Name
Heylomo
Email
hello@heylomo.com
Phone
+1 937-281-1920
Business Address
221 2nd Ave NE
Aberdeen, SD 57401
United States
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM CT
Privacy Questions
If you have questions about this Privacy Policy or how Heylomo handles personal information, please contact us using the email address, phone number, or business address provided above.
Last Updated
September 14, 2026
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